Wuthering Heights Questions for Study and Discussion

'Wuthering Heights' Questions for Study and Discussion Wuthering Heights is perhaps the best work by Emily Bronte. Here are a couple of inquiries for study and conversation. Inquiries for Study and Discussion What is significant about the title? AnswerWhat are the contentions in Wuthering Heights? AnswerHow does Emily Bronte uncover character in Wuthering Heights?What are a few subjects in the story? How would they identify with the plot and characters?What are a few images in​ Wuthering Heights? How would they identify with the plot and characters?Are the characters predictable in their activities? Which of the characters are completely evolved? How? Why?Do you discover the characters amiable? Are the characters people you would need to meet?Does the story end the manner in which you anticipated? How? Why?What is the focal/basic role of the story? Is the reason significant or meaningful?How does the novel identify with women's activist literature?How fundamental is the setting to the story? Could the story have occurred anyplace else?What is the job of ladies in Wuthering Heights? How are moms spoken to? Shouldn't something be said about single/free women?What components of the st ory, plot, portrayal, and so forth are the most dubious? For what reason do you think the book was prohibited? Do you accept the book ought to stay restricted? This epic has been contrasted with the Twilight arrangement. Do you concur? Why? Why not?Compare A Rose for Emily, by William Faulkner, with this novel. How do the characters adapt to rejection?Would you prescribe this novel to a companion?

College Days :: Personal Narrative, Autobiographical Essay

A year has past and now we remain near the very edge of coming back to a reality where we are encircled by the mystery of everything, but then nothing being the equivalent. Â In days we will hesitantly give our embraces and, battling the tears, bid farewell to individuals who were once just names on a piece of paper to come back to individuals that we embraced and battled tears to bid farewell to before we at any point left. We will leave our closest companions to come back to our closest companions. Â We will return to the spots we returned from and go to very similar things we did the previous summer and each late spring before that. We will come into town on a similar natural street, and despite the fact that it has been months, it will appear just yesterday. As you stroll into your old room, each feeling will go through you as you think about the manner in which your life has changed and the individual you have become. You unexpectedly understand that the things that were generally essential to you a year prior don't appear to make a difference so much any longer, and the things you hold most elevated now, nobody at home will totally comprehend. Â The recollections and the tales from school won't mean anything to anybody at home but then you despise them for that, that they can't impart that bliss to you. Â Who will you call first? What will you do your first end of the week home with your companions? To what extent before you really begin missing individuals bursting in without calling or thumping? Who will get pizza at three in the first part of the day with you now? To what extent until you change in accordance with dozing alone in a room once more? Â At that point you begin to acknowledge how much things have changed, and you understand the hardest piece of school is adjusting the two totally various universes you currently live in, attempting frantically to clutch everything at the same time attempting to make sense of what you need to desert. In the matter of one day's voyaging time, we will leave our universe of living nearby to our closest companions, strolling across grounds to eat, moment flag-bearer, 8:00am classes, and the ceaseless dawdling to a world that will appear to be unfamiliar to us notwithstanding the way that we lived in it for a long time. Â Be that as it may, it is distinctive at this point.

Climb Every Mountain a Guest Blog Post by Davie R. 12

Climb Every Mountain a Guest Blog Post by Davie R. ‘12 Midnight. We switched off the generator and the glaring light died. A flurry of moths, freed from the beacon that had attracted them, flew off into the darkness. Three thousand feet below us, fireworks were going off with a faint, delayed crackle. Most nights, this summit was shrouded in mist, but evidently the clouds had taken New Year’s Eve off. Despite the view, we were alone. The only people crazy enough to camp on the mountaintop were those who would travel to Brazil to study insects.. First, an explanation of who I am and why I’m posting on Anna’s blog. I’m an alum of French House. I graduated in 2012 with a double major in Math (combinatorics) and Music (opera singing). I then spent a year in Berlin, Germany, and now am back at MIT to start a Ph.D. in Applied Mathematics. Hi! Most children grow up thinking bugs are cool; I never stopped. It started with butterflies and dragonflies, but eventually I fell in love with moths. Turns out that one in ten species on Earth (including bacteria and plants) is a moth. Many are large and colorful. Some are rare and exciting. Most are beautiful if you stop to look.     Moths of Vermont: Chocolate prominent and maple callus borer moth. I live in the middle of the woods in Vermont (yes, I wear flannel and do square dancing), and I started photographing the moths at my home. By the end of high school, I’d found over five hundred species. Then MIT happened and I happily forgot about insects for four years in a wealth of friends, classes, and math. During my senior year, I realized that I would have a whole summer free after graduation, and I remembered my early childhood dream of finding insects in the rainforest. Surely, that couldn’t happen, but there was nothing to lose in trying. Lesson 1. Google is awesome. I searched for “moths brazil” and this was the first hit. Look, here was an organization that actually needed help identifying and photographing moths in the rainforest! Unfortunately, I also had to get there, and tickets to Brazil are expensive. Lesson 2. If you’re passionate and determined about your project, sometimes people will support you. I first tried to get funding through a public service program. I failed, and almost decided to give up. My application had been rejected; that must mean that my idea was silly. As a last hope, I went to see MISTI. This program helps MIT students find foreign internships. I wasn’t looking for a standard internship, but I had nothing to lose. Half an hour later I was told I had a plane ticket. MIT-Brazil was a new program without much money, but they would be delighted to support me if I worked hard in the interests of conservation. A CD arrived in the mail from the Reserva Ecológica de Guapiaçu (REGUA). On it were over a thousand photographs of unidentified moths. Could I please identify them all? *gulp* Well, this was what I’d asked for Dawn over the Atlantic rainforest. REGUA is part of the Atlantic rainforest. Most of this ecosystem has been destroyed: it’s much more endangered than the Amazon. About half the species are found nowhere else in the world, and naturalists are racing to identify and protect what’s there before it vanishes forever. Almost nobody is studying the moths. There are just too many of them! Certainly, there’s no field guide or anything like that. To identify a species, you have to search through museum collections or hope that there’s a photo on the web. Can you tell that these moths are the same?      Two photographs of the moth Epia Muscosa (left photo by Alan Martin). After reading about moths and malaria and What To Do If You Meet A Jaguar, I arrived in another world. The rainforest is a solid block of plants. There are trees and ferns and tree ferns (ferns the size of trees). There are bamboos, palms, vines, and spiny plants that you meet unexpectedly. There are wild oranges, which are green, and wild limes, which are orange. There are bromeliads living bowls of water where the treefrogs lay their eggs. All of these plants occur right in front of you, piled on top of each other. Jackfruit, the largest (and tastiest!) fruit in the world. Ficus trees are so charismatic that they’ve run for Congress. There are also animals, but they are harder to see. Colorful birds flash past you and disappear in the leaves, and if you find a fruit tree you may meet some monkeys. You will definitely meet some mosquitoes. There is a constant hum of insects at any time of the day or night, so perpetual that you don’t notice it. Every so often, a screaming flock of parrots dashes across the sky and vanishes in the distance.      Butterflies are cute when they sleep. Moths are very considerate animals; they will come to you if you ask nicely. All you have to do is set up a very bright light â€" too bright to look at. As night falls, moths flutter in from the surrounding forest and flap around the light with determined fascination. They land on the bulb, on the ground, in your hair. Some are tiny, no bigger than flies. Others are the size of bats. Many are experts at camouflage, rolling up their wings to look like twigs, dropping to the grass as leaves, or blending in with the bark of the trees. So many moths! So little time to photograph them! And they are all moving at once in a blur of patterns and colors. You stay up all night, sleep the next day, then do it all over again. Rothschildia silkmoth just chillin’ on my pants. This giant leopard moth is warming up its wings for takeoff. Adelowalkeria moths are furry and sit on your finger like tiny teddy bears. Automeris silkmoth covered in morning dewdrops. Moth lights attract other visitors too, like this leafhopper.  It’s about the size of a grain of rice. This harlequin beetle was too big to fit on my hand. After three weeks in Paradise, I returned to Boston laden with gigabytes of photos, which I slowly identified over the course of a year. REGUA has started a moth database to be used by entomologists around the world. There’s a lot more out there, but it’s a start. With the help of MISTI, I flew back this year during IAP. January is the wet season in Brazil, and it rains a lot. Next to every building is a deep groove in the concrete caused by water falling off the roof. Moths like to go out in the heaviest downpours. I don’t. But anything in the interests of science, right? Together with Sue Loose, a dragonfly expert, I spent a week in the mountains, where the most exotic moths are to be found. On New Year’s Eve, we visited a peak called Caledonia, about 6,500 feet high. That’s taller than any mountain in the eastern US, but at the Equator it could still be warm and vibrant with life. Even in the rainforest, of course, you don’t get to spend all your time watching fireworks from a mountain. There are afternoons lugging heavy equipment along a trail. Hours on a patchy wifi network, pleading with Google to tell you what your species is. You learn to deal with unforeseen calamities, the vicissitudes of an environment where you really aren’t in control. Confusion when you discover a bat in your bathroom. Frustration when a gigantic yellow moth appears and is eaten by owls before you can get a photo of it. IT ATE OUR MOTH. (Photo by Sue Loose.) Sue says that the red-eye function simply doesn’t work on owls. Despair when you drop your special moth light and it shatters into tiny pieces. Pain â€" when you discover you are standing in a swarm of army ants. Panic when you have set up camp outside a school in a remote valley and manage to set off the burglar alarm in the middle of the night. Will you be able to convince the police that you were just looking for moths? But if I’ve learned one lesson, it’s this: If you truly care about something and persist in working towards it, sometimes it magically happens. Remember your dreams, because they may not be as far off as you think.

The Canada Health Act The Overarching Legislation For...

Question 1: The Canada Health Act is the overarching legislation for Canada’s national Medicare program. This legislation establishes a Canada-wide, publicly funded health care system that bases patients’ access to health care services on the need, not on the ability to pay. Describe and explain the criteria, provisions, and conditions associated with the Act. Does privatization have a role to play in improving health care in Canada? Defend your position. In Canada, there appears to be a publicly funded health care system whose main role is to help create healthier communities. However, how healthcare is being funded is very crucial to the Canadian system because they have been controversies over how health policy is dispersed between the levels of government. The Canadian health care system gives an advantage to those who have equitable access to necessary physician and hospital, without the ability for an individual to pay for services. This ideal is tremendously grea t because access and services are ensured to patients who have the same opportunity and medical conditions. This essay is going to explicate on how privatization will be detrimental to the health care system, and why publicly funded health care is the best criteria that should be associated with the Canadian system. In the book on a citizens guidelines to policy and politics, Katherine Fierlbeck argues that, â€Å"The 1983 Canada Health Act replaced the 1947 Hospital Insurance and Diagnostic Services actShow MoreRelatedUniversal Health Care : Universal Healthcare1740 Words   |  7 PagesIntroduction Universal health care, sometimes referred to as universal health coverage, universal coverage, or universal care, usually refers to a health care system which provides health care and financial protection to all citizens of a particular country. It is organized around providing a specified package of benefits to all members of a society with the end goal of providing financial risk protection, improved access to health services, and improved health outcomes. Universal health care is not a one-size-fits-allRead MoreInformation System: A Module with Case13758 Words   |  56 Pagesintended for use in HR classrooms at universities. Teaching notes are included with each. While our current intent is to make the materials available without charge, we reserve the right to impose charges should we deem it necessary to support the program. However, currently, these resources are available free of charge to all. Please duplicate only the number of copies needed, one for each student in the class. For more information, please contact: SHRM Academic Initiatives 1800 Duke Street,Read MoreGsk Annual Report 2010135604 Words   |  543 Pagesfollows is our report to shareholders for 2010. Progress we have made in the year can also be seen by visiting our website: www.gsk.com/corporatereporting Notice regarding limitations on Director Liability under English Law Under the UK Companies Act 2006, a safe harbour limits the liability of Directors in respect of statements in and omissions from the Report of the Directors contained on pages 8 to 101. Under English law the Directors would be liable to the company, but not to any third partyRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesand permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufactu rersRead MoreContemporary Issues in Management Accounting211377 Words   |  846 Pagesglobal management accounting community. Alnoor Bhimani London School of Economics December 2005 CONTENTS ‘ FOREWORD Anthony Hopwood PREFACE Alnoor Bhimani CONTRIBUTORS 1. New measures in performance management Thomas Ahrens and Christopher S Chapman 2. Contract theory analysis of managerial accounting issues Stanley Baiman 3. Reframing management accounting practice: a diversity of perspectives Jane Baxter and Wai Fong Chua 4. Management accounting and digitization Alnoor Bhimani 5. The

Code Of Ethics And The National Education Association

Some things change, some things stay the same. The National Education Association (NEA) adopted a code of ethics in 1975 (Strike Soltis 2009, p. viii). While this code still upholds many concerns that educators face today, it is important to make sure that a code of ethics is a breathing document. It must adapt and change with the changing of time. Strike and Soltis (2009) reference the code of ethics quite regularly throughout the entire book. It is first introduced in full at the beginning of the book. Looking over the code, it is important to remember that much has changed since it was first adopted. While all of the code still applies, it is necessary to add to the code to make it acceptable for the twenty-first century. The Code of Ethics, (as cited in Strike Soltis, 2009, p. x), Principle II article 7 states, â€Å"[the educator] Shall not knowingly make false or malicious statements about a colleague.† A provision under the statement should be, this includes undermining a colleague, faculty member, or a staff member while in front of others or students. It is important that there is professionalism in the work place. The ethical code, (as cited in Strike Soltis, 2009, p. x) truly covers students’ rights very well. 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EFFECTIVE BALANCED LITERACY PROGRAMS FOR ELLS Free Essays

Balanced literacy is a model designed to assist all pupils learn to read and compose efficaciously. Teachers no longer hold to utilize either whole – linguistic communication programming instructional schemes based preponderantly on phonics. Alternatively, balanced literacy involves non merely whole – linguistic communication and phonics, but several different positions and attacks ( Tompkins, 2003 p. We will write a custom essay sample on EFFECTIVE BALANCED LITERACY PROGRAMS FOR ELLS or any similar topic only for you Order Now 15 ) . The plan stands steadfastly on the premiss that all pupils can larn to read and compose. This balance between reading and composing allows pupils to have the instruction needed in order to make grade degree position, while leting pupils to work at an instructional degree that is non thwarting for them. Balanced Literacy is a theoretical account for learning kids in a child-centered schoolroom, supplying many chances for existent life reading and composing experiences. It is originally based on the New Zealand Model for Literacy and Reading Recovery literacy theoretical accounts authored Marie Clay ( 1885 ) , studied and broadened by Irene Fountas, and Gay Su Pennell ( 1999 ) . Children read and write each twenty-four hours independently and in group scenes ( both big and little ) . Balanced Literacy schoolrooms focus on four different types of reading experiences: a ) reading aloud, B ) shared reading – whole category, degree Celsius ) guided reading – little group, and vitamin D ) independent reading. Students besides participate in day-to-day authorship activities that coincide with their reading experiences. The four types of authorship experiences are: a ) shared composing – whole category, B ) interactive composing – whole category or little group, degree Celsius ) composing workshop – little or single, and vitamin D ) independent composing. Additionally, during many day-to-day reading and composing experiences, kids are taught about letters, sounds, words and how they work. Listening and talking are besides emphasized in this incorporate linguistic communication attack. All literacy direction and assignments are prepared utilizing appropriate methodological analysiss that allow instructors to guarantee fidelity of academic content criterions every bit good as linguistic communication aims for Language Arts Instruction. Surveies agree that balanced literacy should besides embrace phonics, including complete phonemic consciousness, along with vocabulary acquisition, reading eloquence and comprehension. Harmonizing to Froehlich ( 2009 ) , instructors implementing Balanced Literacy use an incorporate attack to learning linguistic communication humanistic disciplines. Balanced Literacy consists of a figure of elements that provide an copiousness of reading and composing on a day-to-day footing and are frequently implemented utilizing cross-curricular methodological analysis. These reliable chances for reading and composing are arranged on a continuum based on more or less teacher support. Some reading and authorship undertakings are modeled by the instructors and others are accomplished with the support of the instructor, taking to a few that are done independently by the kid. Not merely does balanced literacy encourage and increase kids ‘s reading and composing accomplishments, nevertheless, the primary aim is that pupils will larn to bask reading and authorship, therefore cultivating a deeper sense of the value of literacy. Harmonizing to Pressley ( 2001 ) , and was commissioned by the National Reading Conference, most reading plans in simple schools countrywide use a balanced attack to literacy, although due to be limitations, some instructors in smaller communities may hold small or no entree to published literacy scheduling. Reading Recovery/ Descubriendo La Lectura Harmonizing to Clay ( 1993 ) , Reading Recovery is an early intercession plan for first twelvemonth reading direction that focuses on tutoring the lowest 20 per centum of fighting readers. Reading Recovery is comprised of phonemic consciousness, phonics, vocabulary, eloquence, comprehension, composing, unwritten linguistic communication, motive, and independency instructional constituents. Phonicss, phonemic consciousness, vocabulary, eloquence, comprehension, authorship, and unwritten linguistic communication are indispensable for favourable literacy results. The Reading Recovery plan consists of day-to-day 30 minute lessons by a instructor trained in the technique. The plan includes reading known narratives, reading a narrative that was read the twenty-four hours before, composing a narrative, reading with sentence strips, reading new narratives, and appraisal. Assessment is an of import characteristic of this plan. Ashdown and Simic ( 2007 ) found assorted consequences when analyzing limited English proficient pupils utilizing Reading Recovery plan as a intercession. Ashdown and Simic ( 2007 ) found that pupils with limited English proficiency that used Rea ding Recovery for over six months did score higher on achievement appraisals. Descubriendo La Lectura ( DLL ) is merely the Spanish version of Reading Recovery and consists of the same instructional constituents and day-to-day lessons ( Chueng and Slavin, 2005 ) . Merely one survey Descubriendo la Lectura of was conclusive for effectual literacy patterns. Other surveies reviewed by Chueng and Slavin ( 2005 ) did non ensue in positive literacy consequences for pupils whose L1 was Spanish. Overall, as a consequence of these surveies, one can infer that Reading Recovery and Descubriendo la Lectura ( DLL ) may non be effectual balanced literacy plans for English linguistic communication scholars if merely implemented over a short sum of clip. Those pupils that used Reading Recovery and Descubriendo la Lectura ( DLL ) as an intercession for over several months had positive discernible results. Success for All Slavin and Madden ( 1999 ) studied the comprehensive reading plan Success for All and found it to be a structured and effectual course of study theoretical account for Kindergarten and First grade pupils. Success for All provides early literacy using direct reading comprehension direction, methodical phonics direction, concerted acquisition schemes every bit good as full support for instructors including considerable professional development. Success for All besides incorporates one-to-one tutoring for fighting pupils every bit good frequent pupil appraisals and grouping and regrouping by ability degree. Reading is specifically taught in one 90 minute block ( Slavin and Madden, 1999 ; Chueng and Slavin 2005 ) . For English linguistic communication scholars ( ELLs ) , Success or All has two instructional plans. Exito Para Todas is the Spanish bilingual theoretical account. This plan teaches reading to pupils in Spanish for classs one and two and in 3rd grade passages pupils to English-only direction ( Chueng and Slavin, 2005 ) . The other plan is an English linguistic communication development ( ELD ) method, which teaches pupils in English with a focal point on linked vocabulary from reading texts and extra supports ( Chueng and Slavin, 2005 ) . Harmonizing to Chueng and Slavin, ( 2005 ) surveies in California and Texas utilizing Exito Para Todas demonstrated important trial mark differences on the Spanish Woodcock Assessments for Word Attack, Word Identification, and Passage Reading Comprehension for indiscriminately selected pupils utilizing the bilingual plan compared to pupils from schools that used other reading instructional methods. The overall average reading degree addition was.41 of one class degree for those kids utilizing Exito Para Todas. the Success for All plans were positive. Arizona, California, Pennsylvania, and Texas conducted similar surveies with Success for All ELD reading plan and harmonizing to Livingston and Flaherty ( 1997 ) the average reading degree increased by 0.37 of a grade degree. Cheung and Slavin ( 2005 ) further province that other researcher findings did non show pupil accomplishment as systematically for English linguistic communication scholars, nevertheless, most of the reappraisals rated both reading plans as effectual and positive. Educators are aware of the fact non every literacy plan will be successful for every pupil. Therefore, it is indispensable that instructors entree balanced literacy plans that engage pupil acquisition by implementing diverse methods that address larning manner penchants ( Thompkins, 2003 ) . Direct Direction Cheung and Slaving ( 2005 ) every bit good as Dahl and Freppon ( 1998 ) evaluated Direct Instruction ( DI ) with respect to effectual literacy direction for English linguistic communication scholars. Direct Instruction ( DI ) has been around for many old ages and is by and large implemented by the instructor for all pupils in the schoolroom and non purely limited specifically to English linguistic communication scholars. Direct Instruction ( DI ) provides extended phonics, paced reading direction, and frequent pupil appraisal. It was originally designed for fighting readers. Direct Instruction ( DI ) is a systematic attack and as with a comprehensive plan provides teacher support and preparation. It often used with pupils whose primary linguistic communication ( L1 ) is non English and is frequently incorporated into reading plans by big companies such as Harcort School Publishers. Studies show that it is non a balanced literacy plan as DI overemphasizes phonics direction and frequen tly this can be hard English linguistic communication scholars. However, Direct Direction can be a successful attack when several other reading methods and schemes are used in concurrence with it and it is used for over a two twelvemonth period ( Abott, Greenwood, and Kamps, 2007 ; Chueng and Slavin, 2005 ; Slavin and Madden, 1999 ) . Phonicss Plans Reasonably Phonics uses phonics as its cardinal reading foundation. Reasonably Phonics intercession dressed ores on pupils larning missive formation, missive sounds, blending, placing sounds in words, and spelling words. This plan did non show effectual and balanced literacy for English linguistic communication scholars and it is non extremely recommended for pupils with limited English proficiency. Libros is another literacy intercession plan developed for usage kindergarten categories. Teachers would direct place narratives in Spanish after they previewed and discussed the narrative exhaustively with their category. Parents were besides shown a picture of to promote parents to read with their kids every bit good as discuss the narrative with them. Students would have books in Spanish to take place and read with their parents. Results for pupils utilizing Libros for the full school twelvemonth, scored higher on missive and word idenfication, nevertheless, reading comprehension tonss were non as positive ( Chueng and Slavin ; 2005 ; Slavin and Madden, 1999 ) . One can reason that Libros focuses on phonics direction because the reading comprehension tonss did non demo a pronounced addition among English linguistic communication scholars. Besides, this plan appears to be slightly limited, because the cardinal thought is the books the pupils take place to read and pattern. This seems like a slightly auxiliary reading plan, alternatively of complete balanced literacy for English linguistic communication scholars. Decision After analyzing all of the research about the aforesaid reading plans for English linguistic communication scholars, I conclude that balanced literacy plans are reading intercession plans that resulted in more positive information among several different research workers. Obviously, Clay, Fountas, Pennell, and Slavin are some of most good known literacy research workers in the field. Besides, Slavin has updated his original reappraisal of effectual literacy plans from his first in 1999 to the most recent and comprehensive reappraisal of literacy plans in 2005. One concluding idea about balanced literacy plans, is teacher entree. I think it is It is critical that instructors have every bit much information about effectual balanced literacy plans for English linguistic communication scholars. Previously, I had entree to the literacy plan Success for All and I truly saw mensurable betterment among the pupils who were English linguistic communication scholars. Unfortunately, we do non utilize Success for All at the school where I presently teach. I do believe it is indispensable for instructors and decision makers to retrieve that while one plan may work for a specific pupil, it will non needfully increase literacy accomplishments for another. Educators need to be aware to integrate as many reading schemes as possible in their direction. I besides believe that concerted acquisition schemes will heighten any literacy plan and by utilizing concerted acquisition with reading plans, balance and success will better and bring forth favourable litera cy accomplishments. Another indispensable scheme for learning English linguistic communication scholars is seeking on Internet web sites such as Frohlich ‘s ( updated 2009 ) that has so many different balanced literacy learning AIDSs that can be downloaded and printed for instructors to use. How to cite EFFECTIVE BALANCED LITERACY PROGRAMS FOR ELLS, Essay examples

Case Study on Better Business Bureau Consumers Dealing & Ethics

Question: 1. Which is the national advertising division's most important stakeholder, business or consumers ? 2. Do You believe the BBB can be truly impartial given its financial dependence on business ? 3. What actions would you take to ensure an ethical misconduct disaster such as the pay-for-pay scheme does not happen again ? Answer: EXECUTIVE SUMMARY Business ethics has been the most important area to be focused on in this competitive world. However, there are few organizations that are neglecting the importance of business ethics and creating issues for their customers and clients. Similarly, this report discusses about the ethics case of National Advertising Division, BBB best known watchdog group of the consumers. The organization was blamed for running a scheme named "pay for play" in which the A plus ratings are honored to the businesses that pay fees for their membership, and F ratings was utilized to punish the businesses that don't. To analyze the issues, the report starts discussing about the important stakeholder of BBB, the consumers and the business. The businesses are the important stakeholders of the organization because the association cannot develop a trust community without the businesses and the consumers are the important stakeholders if the consumers ignore or neglect the BBB ratings, then obviously the busine sses will not invest further. The issues of pay for play scheme is viewed from the perspective of two different theories one is the stakeholder theory which would help the managers of the BBB to understand the importance of stakeholders ethics and another from the perspective of corporate social responsibility where four different obligations: the economic responsibility, the legal responsibility, the ethical responsibility and the philanthropic responsibility have been analyzed for BBB. The last part of the report discusses few solutions to solve the issues of BBB. The report is concluded by summarizing the overall report. INTRODUCTION The National Marketing Division, Better Business Bureau is one of the well-Known self-regulatory trade associations of United States. The main purpose of this association is to develop an environment of trust among the sellers and the buyers. However, , The Better Business Bureau, one of the nation's best known watchdog group of the consumers is being blamed by entrepreneurs for running a scheme named "pay for play" in which the A plus ratings are honored to the individuals who pay fees for their membership, and F ratings was utilized to punish the individuals who don't. Accordingly, this rating framework is truly unworthy of purchaser trust or certainty and is possibly destructive and misdirecting to buyers. Not just does this show an absence of trust in their own particular product, it makes it outlandish for anybody to complain about the Better Business Bureau to the association. Moreover, The BBB is financed by enrollments paid for by organizations. This rightly or wrongly gives the presence of a clash of investment. These appear to have been effectively diverted by the BBB as simply being monetary distortions of a local nature, and not something to concern, or go under the domain of, the CBBB. This report will analyze the ethical misconducts of BBB and its impact on its stakeholders. The report will also recommend some solutions to ensure that the misconduct is not repeated again. The report will be concluded by summarizing the overall discussion of issues of BBB. IMPORTANT STAKEHOLDER OF BETTER BUSINESS BUREAU Generally, there are many stakeholders of an organization like employees, shareholders, customers, local community, government, and suppliers. Focusing on the case study of BBB (Better Business Bureau), it is found that for any recognized business, they pay to join the BBB and have the benefit of the high rating system compared to other business. The pay-to-play scheme has impacted the businesses negatively due to unreliable ratings apart from business which have paid fees for receiving high rates (Watson and Weaver, 2003). Comparatively, the rating system is very important for non-accredited businesses which help the consumers to choose the product or service provider due that rating. Through this scheme, the consumers started choosing the accredited business instead of non-accredited business which made the non-accredited businesses to lose their consumers despite having good products and services (Vitell and Paolillo, 2004). . It is to be noted that the firm requires many business es to join them so that they ac effective give services to their customers. The association cannot develop a trust community without the businesses. Thus it can be said that the business is an important stakeholders of the NAD division. However, it is to be noted that consumers can easily access the website of BBB at free of cost and observe the ratings of the organization or business they are looking for provided that they are BBB accredited. Consumers identify name of BBB more that of Federal Trade Commission. Since the business provides resources for BBB to develop high brand reputation and brand image in front of consumers. So, if the consumers ignore or neglect the BBB ratings, then obviously the businesses will not invest further. Thus consumers are the most important stakeholders of BBB. The moral viewpoint attests the rightness or misleading quality of particular firm activities freely of any social or stakeholder obligations. While market orientation is viewed as a key vital part of marketing method, the criticalness of consumers in the improvement of moral programs and social obligation is not generally clear (Tuttle, 2013). As organizations participate in competitive markets, customer focus and market orientation has been perceived as key drivers of performance of marketing. Then again, sometimes fierce competition breeds dishonest conducts even at the point when orientation of customer is in role. In this way consumers would be confounded if BBB gives an unjustifiable rating and build the evaluations with respect to whether the organization is a part of the affiliation. Furthermore, since BBB is prevalent and reliable of its dispassionately evaluating framework, consumers are more inclined to pay more for same administrations or items on the off chance that they pick a BBB part business in light of the fact that a licensed business must compensate for what it paid to BBB by raising the cost. Thus the main responsibility of BBB is to take strong legal protection to consumers. This would help to build and develop mutual expectation and also create fair dealing, good faith and trust (STEVENS and BROWNELL, 2000). According to Moral Management model, it is the ethical norms, the code of conduct in profession, orientation towards law, the motives and goals of the organization that help to maintain the ethical standards towards the consumers. This model conveys that the management should aspire to succeed only through ethical precepts. This can only be done by following an ethical leadership. This is the only approach that helps to seek the right things to do. Moral Management model says that the following ethics is an integrity strategy that drives the success of an organization. The ethical values shape the management and offers opportunities to make effective decision and also design a proper organizational system. BBB also must emphasize on ethical values in their rating sy stem (Jamnik, 2011). This integrity framework would help BBB to frame a common reference and serve to amalgamate the various functions, their business line and also stakeholders group. Thus ensuring fair and faithful dealings with the stakeholders. BBB- IMPARTIAL OR PARTIAL BBB has received huge controversies with their rating system which was one of the main ethical issues that the organization faced. The controversy started when the renowned restaurant Ritz-Carlton Hotel received rating F despite of no complaints. This left the consumers puzzled that why such a prestigious companies or figures are received poor grades. The reason behind such ratings were that the some of the employees of BBB rated high ratings for the businesses which paid fees to BBB members while rated low for the business that did not paid any due fees to BBB. This allegation led critics to claim the BBB is operating a pay for play scheme. This pay-for-play is a fraud system in which the individuals and the organizations pay for their good treatment at the cost of extra entities. This was something discriminating process where BBB awarded good ratings A for accreditation for those who paid fees while discriminating others who did not paid fees by rating F. These problems occurred d ue to misconduct conducted by the Los Angeles Branch of BBB. Various business owners reported the BBB was giving low grades to their business despite now customer complaints or resolved. The owners also reported that BBB was supporting pay-for-play where to get high ratings you have to pay. Those who became the members of this firm saw modification in their grades the very next day. However another issue of BBB was too friendly in with the business organizations. Consumers reported that whenever they lodged a complaint against some issues like issues in cell phone carriers, etc, the BBB asked the consumers to make some additional information for their complaints in a form. These forms were then sold to the businesses to look upon their weaknesses. The consumers got upset knowing the fact that this was not disclosed to them that how their information is being used. Thirdly, the organization also was involved in launching partnership with few businesses to make profit for both the parties. The non-accredited business organizations claimed that BBB did not pay much attention or acted as an intermediary among the business and customers that denied to pay due fees. From these issues, it can be said that helping the customers to know the businesses was a corporate social responsibility. However, the BBB did not follow the ethical rules towards this. In this way the organization destroyed the value of the customers and also business. From an analytical point of view, the organization should focus on the stakeholder approach. The stakeholders theory can help supervisors by advancing investigation of how the organization fits into its bigger surroundings; how its standard working methods influence stakeholders inside the organization and promptly outside the organization. Freeman recommends, for instance, that each one firm ought to fill in a "generic stakeholder map" with particular stakeholders (Redwardfreeman.com, 2015). In a normative sense, stakeholder theory unequivocally proposes that disregarding the different stakeholders is an imprudent or incautious and/or morally unjustified. To this degree, stakeholder theory takes an interest in a more extensive level headed discussion about business and morals: will a moral organization be more beneficial over the long haul than an organization that looks just to "what really matters" (Kimber, 2005). Similarly, according to the theory of corporate social responsibility, there are four obligations of an organization, the economic responsibility, the legal responsibility, the ethical responsibility and the philanthropic responsibility (Banerjee, 2007). According to the economic responsibility, the companies focus on making profit through their operations but should be in ethical way. However, BBB fails in this responsibility. The BBB generated income mainly by selling the memberships to various business and collecting the accredited due fees. It did not receive any financial help from the government. Then the legal responsibility, where means adhering to the rules and regulations. This means the organization obey certain rules to make good faith. However, the BBB did not had such rules that the firm would obey to make a trustworthy group (Bolte, 2009). The BBB branches reduce their costs utilizing personnel which do not have the prerequisite that will allow them to judge which comp laints are suitable and which are not. Thousands of businesses have faced with various unprofessional decisions made the unprofessional personnel to damage their businesses. Then the ethical responsibility, which is all about doing the right thing at the right time. This theory depends on rational corporate culture that sees the business itself as a citizen of society. This is the main responsibility, in which BBB lacked in (By and Burnes, 2013). One of the main ethics that the BBB lacked in is transparency. It lacked in maintaining transparency with their customers. Information is the most vital part which permits the business or individuals to make choices, so that other parties cannot abuse. However, not disclosing about why BBB collected the information from customers made them upset. Similarly, quality was another factor. It was one of the complex issues that BBB lacked in, thus not meeting the expectations of the customers and the businesses. This factor directly affected the value creation stage of the BBB. This made BBB to strive hard to gain the trust of the consumers (Crane, Matten and Spence, 2008). The business group is very much aware that the BBB oppresses non parts; evaluating distinctively charge paying parts than non parts. Hundred of a great many organizations over the USA experience this separation direct. This "Mafia" style of the BBB strategies to gather "Accreditation Fees" created a disturbing number of internet posting, court cases against BBB and also blogs. Lastly, the philanthropic responsibility that mainly focuses on contributing the society with their projects and process. But, the BBB created confusing environment. Similarly, the complaints system is additionally defective in light of the fact that buyers normally can't read the specifics of issue from past clients. It was difficult to get a feeling of whether the given complaint is genuine, or in the event that its originating from a wrench that would presumably never be fulfill ed. This truth is frustrating for customers and businesses alike (Das Gupta, 2010). Discussing all the issues, it can be commented that the BBB can be partial if the financial dependence is on their business. ACTIONS TO SOLVE THE ETHICAL MISCONDUCT The key issue of pay for play scheme was that the selling of memberships. Thus to make sure that this misconduct is not repeated again, the BBB can implement a rewards system, where the reward like extra benefits of being a member of BBB instead of discriminating in the rating system. This standard can be utilized to give some extra benefits to members of BBB, like if they are having some issues, they can discuss with the experts to solve the issues. This process would motivate the businesses to become the member of BBB and further would help BBB to improve their revenue and stakeholders base. Further, they can focus on few grading elements that would help them to lower this misconduct. These elements can be (Ferrell, 2004): Analyzing the history of complaints for businesses in BBB- through this the BBB can establish reliable information about the business to customers which would help them to have a clear picture about the brand they want to know. Business Type: BBB can categorize their rating system based on the type of business like suppose, Type A- Business that experience high violation due to their services and products should be given F grade Type B- Business that has received the highest customer dissatisfaction comments can be rated as E grade. Business Time: The BBB grade is lower if the duration of business operation is less. BBB should verify all the information about that business to make the customers aware of the new brand in the market. Business Background: The BBB grade is lowered if the business does not provide relevant information or fail t provide the background information that BBB asks for may lead to lower grade. Then the business that having some conflicting information about the business and are unable to resolve the issue might lead to lower grade. Failing to honor commitment to BBB- the BBB grade will lower down if the businesses fail to comply with the commitments or the accreditation standards. Government and Licensing actions known to BBB- If the business fail to have the competency licensing then it would experience low grade. Similarly, if the business faces some issues against government actions will receive a lower grade. Issues related to advertising: The BBB grade will lower down if the business does not respond properly to the challenges related to advertising like use wrongly of BBB marks, or some other potential issues of advertising identified by BBB. Further, BBB should make sure that all the businesses are well aware of these grades, so that they can act accordingly. To prevent such misconduct the BBB must make some strategies that would make sure that the businesses and the consumers are not confused with the rating system. The strategies can include (Bolte, 2009): Combating fraud: To prevent misconducts, it is recommended the BBB establishes some anti-fraud team to preserve an effectual whistleblower hotline which is confidential and accessible. They should also recognize that the organization culture should also play a role in preventing and detecting the risks associated with the fraud. A proper investigation team can be formed to take care of such issues. To make sure that the code of conduct is enforced properly across the organization, it is the responsibility of the investigation team to create a comprehensive strategy for keeping the cost of compliance and cost of employee misconduct at a minimum level. A proactive approach for managing risks- The BBB must implement a reporting mechanism that would help to observe what is going around in the business surrounding and also ensure that anything going against the policies of BBB is reported immediately. Utilizing a Six Sigma approach, the BBB can deploy the case management and also reporting mechanism system that would help to report, handle and resolve the issues that may expose due to the compliance risks or fraud of organization. Even selecting a third party vendor would give safe and trusted resources for the employees. The BBB must make sure that reporters should upload the documents with all the details like ,witness, name, issue etc that would help BBB to recuperate losses and also recognize how to combat similar issues. Providing each case a constant review: Developing a centralized integrated management system would help BBB to identify the risks and also permit the different departments to work collaboratively. Teams including the Human resource, legal, internal audit and security representatives, can collaborate to investigate any such fraud issues. This would help the organization to better recognize the trends and risk areas for the organization. Developing business ethics for everyone: With consistent and comprehensive system placed across overall BBB operations, the BBB can reinforce the culture of the company and also code of conduct. All the employees of BBB must recognize they are accountable for Code of conduct. The BBB must empower few employees who would bring the fraud or misconduct in line with integrity culture of the organization which would help to increase the keenness to communicate about the violations of Code of conduct. Conclusion In conclusion, the present report has highlighted the ethical issues of BBB. The report found that their scheme pay for play had created misconduct for the businesses and the consumers. The important stakeholders that actually drive the business of the organization are the consumers. However, the business also plays an important role as a stakeholder. The report highlighted that it is a myth that the BBB is impartial. The truth is that it created discrimination between the accredited and non-accredited businesses. It collected membership fees and then graded based on the dues. The business that paid the dues received A plus grade and the businesses that refused to pay the dues received F grade even though there was no customer complaint about their product or services. The report linked these issues of BBB with the stakeholder theory and also the four obligations of corporate social responsibility. At the later part, the report recommended some solutions to combat such misconducts i n future. The report discusses that the BBB must implement a new reward system and also makes some categories to provide the ratings. These categories should be disclosed clearly with the businesses to avoid confuse. References Banerjee, S. (2007). Corporate social responsibility. Cheltenham, UK: Edward Elgar. Bolte, S. (2009). Reduce Misconduct by Making Ethics Everyone's Business | Companies Executives content from IndustryWeek. [online] Industryweek.com. Available at: https://www.industryweek.com/companies-amp-executives/reduce-misconduct-making-ethics-everyones-business [Accessed 15 Jan. 2015]. By, R. and Burnes, B. (2013). Organizational change, leadership and ethics. London: Routledge. Carey, R. (2006). Prominent players weigh in on the big issues. Successful Meetings, 50(1), pp.47-56. Carroll, A. (2009). Business ethics. New York: Routledge. Cavalieri, E. (2007). Ethics and Corporate Social Responsibility. Symphonya. Emerging Issues in Management, (2). Crane, A., Matten, D. and Spence, L. (2008). Corporate social responsibility. London: Routledge. Das Gupta, A. (2010). Ethics, business and society. Los Angeles: Response Books. Dev, C., Brown, J. and Lee, D. (2000). Managing Marketing Relationships: Making Sure Everyone Plays on the Team. Cornell Hotel and Restaurant Administration Quarterly, 41(4), pp.10-20. Ferrell, O. (2004). Business ethics and customer stakeholders. Academy of Management Executive, 18(2), pp.126-129. Jamnik, A. (2011). THE CHALLENGES OF BUSINESS ETHICS MANAGEMENT AND THE QUESTION OF ETHICS. Tourism and Hospitality Management, 17(1), pp.141-152. Kimber, D. (2005). Corporate Governance and Business Ethics in the Asia-Pacific Region. Business Society, 44(2), pp.178-210. Lawton, A., Lasthuizen, K. and Rayner, J. (2012). Ethics and management in the public sector. New York: Routledge, Taylor Francis Group. O'Toole, J. and Mayer, D. (2010). Good business. New York: Routledge. Paine, L. (2009). Corporate policy and the ethics of competitor intelligence gathering. Journal of Business Ethics, 10(6), pp.423-436. Redwardfreeman.com, (2015). Stakeholder Management R. Edward Freeman. [online] Available at: https://redwardfreeman.com/stakeholder-management/ [Accessed 15 Jan. 2015]. STEVENS, B. and BROWNELL, J. (2000). Ethics: Communicating standards and influencing behavior. The Cornell Hotel and Restaurant Administration Quarterly, 41(2), pp.39-43. Tuttle, B. (2013). Why the Better Business Bureau Should Give Itself a Bad Grade | TIME.com. [online] TIME.com. Available at: https://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/ [Accessed 15 Jan. 2015]. Vitell, S. and Paolillo, J. (2004). A cross-cultural study of the antecedents of the perceived role of ethics and social responsibility. Business Ethics, 13(2-3), pp.185-199. Watson, S. and Weaver, G. (2003). How internationalization affects corporate ethics: formal structures and informal management behavior. Journal of International Management, 9(1), pp.75-93.

Canterbury Essays - The Canterbury Tales, The Millers Tale

Canterbury Tales The Miller's Tale, as opposed to other tales that we have read so far, is filled with double meanings that one must understand to catch the crudeness and vulgarity that make the tale what it is. The fact that The Monk's Tale should have followed The Knight's Tale should tell you something about the Miller. The Miller ended up telling the second tale because he was drunk and demanded to go after the knight or he would leave the group (3132-33). The Reeve told the Miller to shut his mouth (3144). The Miller did not and proceeded along with his tale. The Miller uses his tale to insult the Knight and the Reeve. Although his story is identical in plot to that of The Knight's Tale, the use of vulgarity leads the pilgrims to interpret the tale more for entertainment value than for serious reasons. The Miller pokes fun at the Reeve by setting the story at a carpenter's house in Oxford. This offends the Reeve because he is a carpenter by trade. In The Miller's Tale the carpenter rents out rooms in his house. One of the lodgers is a scholar named Nicholas. Nicholas is an astrologer who can predict when it will rain or be dry (3196). Though Nicholas was very rich in knowledge, he lacked money to pay his rent or a woman to call his love. For that Nicholas often had his friends pay his bills (3320). The carpenter, unlike the scholar, did have a woman. His wife was only eighteen years of age, which is less than half of his own age. The Miller uses animal and natural similes to describe how this woman looks. For that her body is graceful as a weasel's (3234), and her loins wrapped with an apron is as white (meaning pure) as morning milk (3235). She is also supposedly better to look at than a pear tree (which in The Merchant's Tale is a symbol of adultery). Despite being called all of the above, the Miller foreshadows that she is not all that pure by calling her by the flower name "Piggesnye" (3268), or pigs' eye. A pig is an animal that has bad habits. This hints toward future problems. One day that problem finally shows its face. The carpenter had left the house, thus leaving Nicholas and his wife alone together. Nicholas wants nothing more than to make love to the carpenters wife. So he grabs her "queynte" (3267) or genitals and says, "Ywis, but if ich have my wille, for deerne love of thee, lemmen, I spille (3277-78)." In other words, he must have her or die with "spille", meaning to die. "Spille" also means to ejaculate. The wife agrees to sleep with the scholarly Nicholas only if he can devise a plan that will give them time alone. After the wife's run in with Nicholas, she encounters another admirer named Absolon at church. Absolon, unlike Nicholas, tries to win the wife's heart by singing and sending her presents of pies and alcohol (3360-78). Despite Absolon's efforts, Allison [during Absolon's singing we learn the wife's name is Allison] loves Nicholas. While Absolon was trying to court Allison, Nicholas was finalizing his plan. His plan was to go into his room on a Saturday night and not come out until the carpenter came for him, which he did on Monday by axing the door down. The carpenter awoke Nicholas and asked him what was the matter. Nicholas explained to the carpenter that he was studying astronomy for two days and that there was going to be a great rain that will make Noah's flood look like drizzle. In order for the carpenter and his wife to escape the downpour, the carpenter must put three tubs on the roof and sit patiently until the rain comes. The carpenter is warned that he can not stay inside and sleep with his wife, for that there can be no sin (3587-3590). John (we learn the carpenter's name through their conversing on line 3577) falls for Nicholas's tale, thus giving him (Nicholas) and Allison time to be left alone. When the day comes of the supposed flood, John takes to the roof waiting for the rain. While waiting, he falls asleep. Inside the house, Nicholas and Allison are far away from sleeping. Here they can finally get it on so to speak. Absolon gets word that John has departed town, and takes this as an opportunity to bed Allison. So Absolon goes over and sings to

Modern Chinese History†Chiang Kai-Shek

Modern Chinese History– Chiang Kai-Shek Free Online Research Papers The introduction of Chiang Kai-Shek. By the question above, Id like to discuss Chiang Kai-Shek. Why I choose him as todays topic? Because I thought Chiangs life, and people surrounding him were dramatic, and he was a key person of influencing todays relationship of China and Tai Wan. Lets see what he did in his life. Chiang Kai-Shek was born on October 31st, 1887 in the ZheJiang FengHua, and died on April 5th,1975 in TaiBei. He was the leader of Kuomintang (KMT), and hold the power of the KMT, government, and the armies. Chiangs father Chiang ZhaoCong inherited the ancestral legacy management salt shop. After Chiangs father died, he was bring up by his mother Wang CaiYu. When he was child, he entered the private school studied traditional textbooks. By the spring of 1906, he studied in Tokyo School for continuing his failure study in China. During the studying in Tokyo School, he knew Chen QiMei, Chen QiMei had the influnce on Chiang Kai-Shek for the anti-Qing government. He had stayed in Tokyo School until the end of that year. In 1907, he had entered the BaoDing Nation Army Intensive School and studied for artillery. In 1908 spring, he went to Tokyo military school. During the studying, Chen QiMei invited Chiang to participate alliance association for the anti-Qing revolutionary activity. Afte r the 1910 graduation, he entered the Japanese Army 13th division of 19th regiment as a military officer (but in the waiting list.). Joins in the democratic revolution, Get the trust of Sun Yat-Sen After the 1911 Revolution happened, Chiang Kai-Shek returned to ShangHai, he was taken the order of Chen QiMei to lead the vanguard of hundred people to HangZhou, to join the recover of the ZheJuang. To follow the step of Chen QiMei (fifth group regimental commanders) and the ShangHai armed forces second division Huang Fu (Division Commander) sworn of the brotherhood. In January 1912, he was dispatched by Chen QiMei, and ordered him to buy off a scoundrel to assassinate restoration society leader Tao ChengZhang. After the assassination, he escaped to Japan. In 1913 summer, the second revolution had broken out. He participated in the attachment of ShangHai ¡Ã‚ ¦s weapon manufacturing factories. After the matter defeated, he lived in seclusion ShangHai. In October joined the Chinese revolutionary party which was still under construction, and went to Japan in November. In July 1914, Sun Yat-Sen in Tokyo announced that Chinese revolutionary party had been established officially. At the same time, Chiang Kai-Shek was dispatched to ShangHai, and Harbin to assist Chen QiMei to be engaged in opposes of Yuan ShiKai ¡Ã‚ ¦s revolutionary activities. After the May of 1916, Chen QiMei was assassinated, Chiang Kai-Shek was dispatched by Sun Yat-Sen to go to ShanDong to be Chinese revolutionary army DongBei Army chief staff officers. After Yuan Shikai died, the Chinese revolutionary army was dismissed and Chiang occupied to ShangHai. In July 1917 Sun Yat-Sen went to the south and established Republic of China Military government. And in March 1918, Chiang Kai-Shek was appointed to GuangDong as director of headquarter operations section. And after year, he was appointed to GuangDong armed forces second crew commanders in FuJian. But the military officer always crowded out him, he often left his work to stagnate in ShangHai. And formed the partnership with Zhang JingJiang, Chen GuoFu, and Dai JiTao to do the exchange business. In June 1922, GuangDong Commander-in-Chief Che n JiongMing revolted, Sun Yat-Sen sought asylum in the YongFeng ship, Chiang went to GuangZhou to ascend the ship and waited for 40 days. That obtained Sun Yat-Sens trust. In October, Chiang was sent by Sun Yat-Sen to be the east road anti-revolt second armed force chief staff officer. In February 1923, he was appointed to be the supreme headquarter chief office of generalissimo government. In August, he received order to lead the Dr. Sun Yat-Sen delegation to go to Soviet to inspect the study military, politics and the party affairs. Manage the HuangPu Military Academy, Destroy the KMT-Chinese communist cooperation In January 1924, KMT had the first National People ¡Ã‚ ¦s Congress decided the establishment military academy to train revolutionary armies. Sun Yat-Sen appointed Chiang Kai-Shek as the principal of military academy and the headquarter chief officer of GuangDong army. But he started to doubt than Sun Yat-Sen alliance with Russia, CCP, and assisted the farmer those policies. As there was no support at that time, Chiang performed to carry out to a certain extent. He entrusted with heavy responsibility the trusted subordinate in the military academy for cultivating personal influence, and support the anti-CCP member to established the Sun Wen principle academic society. He also suppressed and attacked young serviceman association at the same time. He organized and lead the HuangPu military academy teachers and students to suppress the Guangzhou merchant militia rebellion in October 1924; In February 1925, made an expedition to the east punitive expedition Chen JiongMing; In June, supp ressed Yang XiWen, Liu ZhenHuan rebels ¡Ã‚ ¦ campaigns, the victories were outstanding, therefore he obtained the prestige. So he had promoted to ChaoXian damage control supervisor, GuangZhou garrison commander. In August 1925, HuamgPu military academy ¡Ã‚ ¦s two guidance groups arranged as the national revolutionary army, Chiang as the commander. After Liao ZhongKai was killed, he supported Wang JingWei to pursue Hu HanMin to go abroad. And soon had driven Commander-in-Chief Xu ChongZhi out to GuangZhou. After that, he incorporated GuangDong army partial divisions and brigades, a great leap became the most important character in KMT ¡Ã‚ ¦s military. In October, he commanded troops to the second expedition, and wiped out Chen JiongMing ¡Ã‚ ¦s rebellious army. In January 1926, KMT second session National People ¡Ã‚ ¦s Congress, he was elected as central executive, and central permanent committee member; In February, he held a concurrent post as the national revolutionary ar my inspector. After Sun Yat-Sen passed away, Chiang Kai-Shek suspected day by day of the three policies, and envy KMT left wing and the communist party member cooperate work together as colleagues, and apprehended Soviet Union consultants work. He made ZhongShan ship event in March 20, 1926, in May he proposed the party committee reorganized documents at the KMT-CCP second session plenary conference, the document had repelled the first army and the central party committee worker who were CCP member. He seized the opportunity to seize military committee president, the national Central Party Committee one after another has organized minister, serviceman minister, national revolutionary army commander-in-chief as well as important posts and so on national Central Party Committee Standing committee president. After July 1926, the Northern Expedition started, Chiang Kai-Shek led the general headquarters to go to the front direction combat. The national revolutionary army defeated BeiYang warlords Wu PeiFu, Sun ChuanFang under the workers and farmers supported, HuNan, HuBei, JianXi, FuJian that four provinces had recovered completely, and continued to go to HeNan, AnHui, ZheJiang. Chiang Kai-Shek sought for the dictatorship rule the ambition to inflate day by day. In December, national Central Party Committee Party committee and the national government move to WuHan from GuangZhou, but Chiang persisted must move the capital NanChang, intent controlled the government. In March 1927, the Kuomintang second session of Third Session had a series of enhanced the party power through Unification partys Leading Draft resolution, prevented personal dictatorship and the military despotic resolution, have cancelled President Chiangs central standing committee and serviceman minister the duty. Therefore , Chiang Kai-Shek destroyed three policies deliberately, tolerated and instigated the hoodlum in JiangXi, AnHui to make a series of anti events, in the Britain-America imperialism and under the JiangSu and ZheJiang provinces plutocrats support, started a coup in ShangHai, brutal slaughtered communist party member and revolutionary group, and Guangdong started respectively party purge, thus destroyed the first Kuomintang-Chinese communist cooperation. The establishment dictatorship rule, Suppresses inner and compromise the foreign On April 18, 1927 Chiang Kai-Shek set up the new national government in NanJing, confronted with WuHan National Government. In June, Chiang Kai-Shek and Feng YuXiang held a meeting in HsuChou, cbtained the cooperation of anti-CCP. Chiang Kai-Shek had contradicted with Wang JingWei, Li ZongRen and the struggle is isolated with no support, being compelled retire in August, and in October visited Japan to seek the support. After returning to homeland, abandoned the wife, married with Song MeiLing on December 1, and on with Song ZiWen, Kong XiangXi married, strengthen through them with USs relation. In January1928, took the responsibility again on commander-in-chief, in February managed the Kuomintang two sessions of Fourth Plenary Session, changed Sun Yat-Sens revolutionary policy comprehensively. He was lifted as central politics commission chairman and military committee president at the meeting. In April, with Feng YuXiang, Yan XiShan, Li ZongRen formed four group armies to enter wit h joint north forces, and had defeated warlords Zhang ZuoLin, finished BeiYang warlords rule. In October, he became national government president the concurrently commander in chief of the army, navy and airforce. The duty was reorganization national government, implemented to rule a nation as the party political tutelage. Chiang Kai-Shek must establish individual dictatorship rule the aspect, constructed by the disarmament and tried to discontinue Feng YuXiang, Yan XiShan, Li ZongRens armies, intensified with various military power faction, and caused internal conflict. Chaing-Wu war, Chaing-Feng war, Chaing-Yan-Feng war were continuously. Chiang Kai-Shek relies on the imperialism and the JiangSu-ZheJiang provinces big bourgeoisie support, has defeated each military power. He had also defeated Wang JingWei, Hu HanMin, Sun Ke, thus consolidated his own dictatorship rule. From December 1930 to September 1931, Chiang Kai-Shek assembled the massive armies, JiangXi, HuNan, HuBei, HeNan, AnHui and other revolutionary base Red Army started three military encirclement continuously, those defeated to an end. After exigency occurs, he carried out  ¡Ã‚ §not to resist ¡Ã‚ ¨, obstructed army and the people who resisted Japan to invade, caused northeast three provinces to perish rapidly. The Japanese invaders provoked  ¡Ã‚ §1  ¡P 28 ¡Ã‚ ¨ exigency in ShangHai at the beginning of 1932, 19th route armies rose spiritedly to resist, but Chiang Kai-Shek submitted in the Japanese imperialism pressure, signed the agreement  ¡Ã‚ §ShangHai Ceasefire agreement ¡Ã‚ ¨. The agreement made Japanese imperialism expansion to compromise repeatedly to North China and concession Japanese invaded. He also signed the humiliation  ¡Ã‚ §the Tang-Ku Agreement ¡Ã‚ ¨. He suppressed the patriotic soldiers and civilians protection, forced Feng YuXiang to cancel the Chahar people against Japan allied forces. Chiang Kai-Shek adopted stubbornly  ¡Ã‚ §domestic strength keeps away foreign aggression ¡Ã‚ ¨. In June 1932, he started the fourth military Red Army encirclement defeated, and carried on the fifth military encirclement in October 1933. After a year engaging in fierce battle, Red Army because of the strategic instruction mistake the unfavorable situation, they left JiangXi to embark the Long March. Chiang moved several thousand armies besieged the Red Army, and exterminated the revolutionary countries simultaneously. Chiang Kai-Shek strengthened the dictatorship rule vigorously, established by HuangPu member as backbone central bureau and bureau of investigation two types of spy, the spy ¡Ã‚ ¦s duty as destroying the communist party and the revolutionary organizations patriotic democracy activities, killed the Communist and the patriotic democratic personage, and coped with the anti-Chiang clique. Chiang Kai-Shek had a cultural suppression in Kuomintang areas, forbad the progressive books and periodicals, persecuted left-wing writers and cultural worker. He carried out the new life movement in the nation, stepd up to peoples ideology control. He also relies on the government privilege, with Song Ziwen, Kong Xiangxi, Chen Guofu, Chen Lifu together, the establishment and the development state capitalism economy, formed the bureaucratic capital gradually. They set up the Central Bank and the peasant bank, annexed Bank of China and the Communications Bank, had monopolized the national finance syste m. Following that was gradually develops to the industry and commerce and other civilian economic departments, held the national economic lifeline. In November 1935, Japanese imperialism instigated  ¡Ã‚ §North China autonomous ¡Ã‚ ¨, expanded unprecedented to Chinas aggression, the national crisis serious. Chinese Communist Party appealed to stop civil war of consistent to Japan, and opposed Japan anti-Chiang policy change to compel Chaing to oppose Japan. Under the national salvation opposed Japan impetus in the whole nation, Chiang Kai-Shek and Kuomintang decided adjusts its domestic policies, and came to a conclusion that must maintain the territorial sovereignty the integrity. He issued an order to adopt a series of enhancement national development, and improved the relationship of Soviet Union. He attempted with the Chinese Communist party to carry on the negotiations, but still persisted to suppress Red Army after the Long March. Zhang XueLiang and Yang HuCheng, who were a ppointed to suppress communist party members, were determined the association opposes Japan. In December 12, 1936, they mobilized a  ¡Ã‚ §soldier admonishment ¡Ã‚ ¨ and had detained Chiang Kai-Shek in Xian. Under Chinese communist party mediation, the Xian Incident is solved peace diligently, Chiang Kai-Shek involuntary stopped  ¡Ã‚ §suppress CCP members ¡Ã‚ ¨ policy. Implements the Kuomintang-Chinese communist cooperation, Persist eight years Sino-Japanese War After the Xian Incident, Chiang Kai-Shek was compelled ten years strife, implements the second cooperation with the communist party. After in 1937  ¡Ã‚ §7.7 ¡Ã‚ ¨ emergency, established the Kuomintang-Chinese communist cooperation of anti-Japan had nationality united, Chiang Kai-Shek had positively deployed and directed the Chinese armies to leave for North China and ShangHai, prevented the Japanese invading army. The patriotic soldiers killed the enemy courageously, crushed the Japanese imperialism to attempt to fight a battle based on quick decision and perished China ¡Ã‚ ¦s invading plan. Chiang Kai-Shek made some promises in the political democratization aspect, released the political offender, the revision reactionary rule, held the peoples political council and so on. The nation appeared a new atmosphere for a while. But Chiang Kai-Shek implemented the one-sided of war resistance and the pure military defense strategic tactic, and waited for international mediates to stop Japan to invade, thus cannot resist the superiority Japanese invading army. North China, southeast and the Central China territory fell into the enemy one after another. After WuHan defends, the Sino-Japanese War changed over to the strategic stalemate stage by the strategic defensive stage. Chiang Kai-Shek expressed continuous Sino-Japanese Wars determination, Wang JingWei was completely disappointed to the against Sino-Japanese War, the treason surrenders to the enemy. In January 1939, Chiang Kai-Shek was appointed national defense highest committee chairman. He was worried about to the Chinese communist party and the peoples armed forces in the Sino-Japanese War grew rapidly, so he implemented  ¡Ã‚ §resists communists, limits communists, anti communists ¡Ã‚ ¨. And made the friction of resistant communists unceasingly. After December 1941 the Pacific War eruption, Chiang Kai-Shek positively carried out the diplomatic activities with American, English Union, and as the Chinese war zone commander-in-chief. Obtained USs commodity and the financial assistance. He sent the Chinese expeditionary army to go to Burma with the British and American Allied armies combined military operation. America, England united China to resist Japan together, they promised abolish in the Chinese privilege which the treaty of equality stipulated, and had signed Chinese and American, Chinese and British  ¡Ã‚ §New Testament ¡Ã‚ ¨. In November 1943, Chiang Kai-Shek attended the Cairo conference, with American President Roosevelt, English Prime Minister Churchill discussed the date of combined military operation plan and the postwar peace condition. In June 1945, he sent Song ZiWen to go to Soviet Union to discuss, in August both countries ministers of foreign affairs have signed Chinese-Soviet friendship Treaty of allianc e and the related agreement. Comprehensive launch civil war, Dominant in Mainland China collapse After victory of Sino-Japanese War, Chiang Kai-Shek under the American imperialism support, sent out the army to seize victory, and incorporates massively the armed forces; At the same time, he carried on the discussion with Chinese communist Central Party Committee commission chairman Mao ZeDong in ChongQing signed  ¡Ã‚ §Talk summary ¡Ã‚ ¨. But he directed 800,000 soldiers to attack the liberated area immediately, and refused the political consultative conference achieved each resolution in January 1946, persisted stubbornly the dictatorship policy on  ¡Ã‚ §military and government order unified ¡Ã‚ ¨. In June 1946, he launched comprehensive civil war, attempted in to eliminate the communist party and the peoples armed forces outrageously three to six months. After encounters Peoples Liberation Army to counterattack firmly, the next year March will be compelled to change North ShanXi and the ShanDong liberated area focus attack. After suffers the defeat repeatedly, he changed the strategic defensive by the strategic offense. Finally, Chiang Kai-Shek was compelled to issue an order to contract the defense line, implemented the key defense. In November 1946,Chiang Kai-Shek convened in NanJing for the national conference, during the conference had drawn up  ¡Ã‚ §constitution ¡Ã‚ ¨, and declaration implementation constitutional government, reorganization government. In fact he still rules as a dictatorship by his Kuomintang ruling. After 1948 spring of constitution country election, he was appointed  ¡Ã‚ §President ¡Ã‚ ¨, and seized no constitution limit of emergency disposal authority, that caused his dictatorship rule to put on the legitimate coat. Regarding patriotic student anti-famine, anti-civil war, anti-persecution movement and struggle between workers and peasant, he issued an order to put in order, sent out the military police to suppress flagitious. In August 1948, he promulgated  ¡Ã‚ §Financial Economy Urgent Punishment ¡Ã‚ ¨, the release gold certificate replaced the legal tender, by a set time redeemed the money foreign currency, compelled the limit price, attempted to get rid of the currency mal ignancy to inflate, the skyrocketing prices difficult position. The result has accelerated the financial economy collapse, caused the seething popular discontent and the social disturbance. In January 1949, Chiang published the New Years Day to state the suggestion peace negotiations, but also proposed preserves  ¡Ã‚ §constitution ¡Ã‚ ¨,  ¡Ã‚ §legally constituted authority and armys condition. And Chinese communist party was veto. On January 21, Chiang was compelled to announce retirement, and returned to FengHua (his hometown), but still pulled strings behind the scenes the government and army power authority, destructed peace negotiations. On April 20, Kuomintang resisted on to sign  ¡Ã‚ §Agreement on internal peace ¡Ã‚ ¨. Peoples Liberation Army crossed Yangtze River to national march. The Peoples Republic of China proclaimed the founding in October 1 1949,Chiang Kai-Shek ended here in Mainland China dictatorship. In December 1949, Chiang Kai-Shek moved to Taiwan, fought with back to the wall in the isolated island. In March 1950, he replaced heavy responsibility  ¡Ã‚ §President ¡Ã‚ ¨, after that had repeatedly for four sessions, and was elected Kuomintang President continuously. He constructs Taiwan based on  ¡Ã‚ §Three Peoples Principles of Sun Yat-sen ¡Ã‚ ¨ summoned to connect his governance in Taiwan. And signed with US to defend treaty together. But he opposed Taiwan independent ¡Ã‚ ¨, international entrusted ¡Ã‚ ¨ and two Chinas, has maintained  ¡Ã‚ §one China ¡Ã‚ ¨ national standpoint. Chiang Kai-Shek died of illness in April 5, 1975 in TaiBei. His life had going up and down, but he never give up on the defense. Research Papers on Modern Chinese History Chiang Kai-ShekQuebec and CanadaAssess the importance of Nationalism 1815-1850 EuropeDefinition of Export QuotasEffects of Television Violence on ChildrenThe Project Managment Office SystemPersonal Experience with Teen PregnancyStandardized Testing19 Century Society: A Deeply Divided EraWhere Wild and West MeetBringing Democracy to Africa

Operations Management Essay Example | Topics and Well Written Essays - 2500 words - 5

Operations Management - Essay Example In operation, technology is beneficial for handling and developing practices in both product and service distribution and comprehensive supply chain management. In present days, efficient process administration becomes essential for transitioning from traditional to modern industrial economy. The information flow related with the operational processes is a key motivation for employing more and more information technology (IT) based initiatives. The prime motive for implementing IT in operations management is to increase the speed, flexibility, dependability, and quality of operation procedures such as supply chain management, production management, quality management, and inventory management. IT can help to decrease the cost of excess time by reducing unnecessary operations in business (University of Virginia Darden School of Business, 2011). Technology in Operations Management The improvements in technology have changed the crucial features of operations management in several organ isations. Modern tools and technologies have been integrated in the plan and the operation of service and production systems. The ubiquity of IT including computers and internet has become obvious for many operations (Lari, 2002). Technology in Manufacturing Operations In current days, the technological advancements have presented new prospects for organizations to generate competitive advantage. Through employing technology in manufacturing procedure, organisations try to respond quicker to the requirements of customers, accomplish extensive selection of product offering and preserve high level of output. In the operations management of the manufacturing sector, technology can deliver exclusive benefit to organizations by providing superior products and services to the consumers. Technology can provide following benefits for manufacturing operations: Better machine operation: Technology based system can allow organisations to use machine to their highest capacity for manufacturing product faster Flexibility: Technology often improves the flexibility in arranging various works in an orderly way and it allows organisations to respond to the changes rapidly Simplicity of production change: Through technology, organisations can accommodate any modifications in production plan or procedure. Technology enables organisations to manage compound manufacturing operations with lesser effort and preferred quality Expansion of production: Technology helps organisations the flexibility to expand their production with response to the growing demand of market (Mahadevan, 2010). Analysis of Proctor & Gamble Proctor & Gamble which is one of the leading organisations in consumer products seeks to decrease the manufacturing expenses and increase the productivity of the organisation. To sustain in the leading position, Proctor & Gamble (P&G) needs to manufacture products quicker with less overhead expenses. It was necessary for minimizing the manufacturing cost of products. Thus, Proctor & Gamble had employed Predictive Adaptive Control (PAC) technology and ‘Overlapping Feed Technology’ in their manufacturing operations for achieving better speed and constant accuracy on production. P&G selected the Lima manufacturing facility for first implementation of those technologies to improve the material transfer procedure. As a result of PAC and

Responsibility for Violation of the Law Essay Example | Topics and Well Written Essays - 3000 words

Responsibility for Violation of the Law - Essay Example George saw Arthur approaching and said to him ‘what are you doing here you nutter.’ Arthur was incensed by this and swung a punch at George which missed George and hit Tony in the face. Tony fell off the bridge and landed on the side of the river not moving. Arthur took out the knife and told George he was going to kill him and moved forward to stab him. George ran off into the path of a bus and was killed instantly. Arthur ran away from the scene and went to Larry’s house to deliver some heroin to him as he regularly supplied him. Larry asked Arthur to prepare a syringe with the heroin which Arthur then gave to Larry who injected himself. Larry immediately had convulsions after injecting himself and fell unconscious. Arthur thought Larry was dead and decided to set fire to the house in case he got the blame. After setting fire to it, he left the house and headed home. He passed the bridge where he had been earlier and saw Tony’s body by the side of the river as no one else had noticed it. He went down to the body and thinking Tony was dead, he pushed the body into the water as he did not want Tony to be found. Tony was in fact still alive and died as a result of drowning in the river. A neighbor of Larry’s noticed the smoke and called the fire brigade and Larry was found dead in the house.   It is likely that since Arthur was acting under the influence of drugs the defense counsel for Arthur would attempt to prove automatism in order to avoid Arthur being charged with murder.  Ã‚  

Strategies for Supplier Relationship Management

Strategies for Supplier Relationship Management Supplier Relationship Management (including analysis) is the management an ongoing business relationship to guarantee competitive advantage for an organisation. The focus is on overall relationships between the supplier and the buying organisation rather than a focus on a specific contract. Its aim is to support purchasing and business management to develop an orderly understanding of the nature of current relationships that exist within and between the organisation and the suppliers (OGC, 2009). Supplier relationship management is a comprehensive approach to managing an enterprises interactions with the organizations that supply the goods and services it uses. The goal of supplier relationship management (SRM) is to streamline and make more effective the processes between an enterprise and its suppliers just as customer relationship management (CRM) is intended to streamline and make more effective the processes between an enterprise and its customers (SAP 2008). Buying organisations have a need to manage not only their contracts but also their suppliers. A number of suppliers will have multiple contractual relationships with individual departments and it is therefore important for them to be proactively managed. The process will be supported by information generated from the performance management arrangements that will be in place for each of the contracts, but this process is much more about the overall relationship rather than on activity on a specific contract (SAP.com 2008). OBJECTIVES The objectives for SRM include: Reduction in costs Service improvement Solution development Flexibility and mutual benefit (Adapted from Procurement Leadership 2006) There will also be the opportunity for improvement in the overall relationship with the supplier progressing in the direction of increased partnering type arrangements. This will potentially include: Established communication channels at all levels, up to and including CEO, between the organisations Joint planning and forecasting at a strategic level Increased trust Enhanced collaborative approaches and perspective Improved value for both parties (Adapted from OGC 2009) Supplier Relationship Management (SRM) is aimed at streamlining the supply chain by improving the communication between an enterprise and its suppliers. (PROCUREMENT -LEADERS, 2006). It streamlines the processes between an enterprise and its suppliers in the same way Customer Relationship Management (CRM) makes the processes between an enterprise and its customers more effective. In actual fact SRM practices enable a common frame of reference to improve communication between enterprise and supplier who may be used to different practices and terminology. Eventually SRM software can lower production costs and result in a higher quality, lower priced end product (SAP 2008). Modern SRM solutions support the whole procurement process in the company, including procurement strategy, qualification of suitable suppliers, tenders and contract design, and monitoring supplier performance. 2.2 THE IMPORTANCE OF IMPLEMENTING SRM STRATEGY/PLAN SRM is becoming progressively more important for enterprises because, in the competitive global environment, purchasing-related savings are equally important as sales. In the past ten years, significant results have been generated through rationalising supply bases, introducing competition and moving to low cost countries. But recently results from these activities are diminishing, which is where SRM comes in (PROCUREMENT LEADERS 2006). When SRM is effective, companies improve on profitability, growth, market share and reputation. SRM is especially important when there is a limited supply base for a product and in this case, the peanut company has one supply and it is a major priority of the peanut company to maintain a good relationship with the supply. This is to say that the cooperative society has a full monopoly on the supply of nuts to Peanutty. A good relationship is necessary to avoid sudden increase in price, supply of quality products, and also the supply can decide not to supply to Peanutty. They therefore have a need to manage not only their contracts but also their suppliers. There will also be the opportunity for improvement in the overall relationship with the supplier progressing in the direction of increased partnering type arrangements.ÂÂ   This will potentially include: Established communication channels at all levels, up to and including CEO, between the organisations Joint planning and forecasting at a strategic level. Peanutty should encourage their suppliers to focus more on the strategic path to cooperative success and enhanced collaborative approaches and perspective Increased trust between the supplier and Peanutty, by finding compromise solutions to problems enhance both Peanutty Company and the cooperative supplier work towards achieving the long-term benefits Improved value for both parties, the demand of the product enhances the ability of both Peanutty and the cooperative supplier to have a clear vision towards its benefits. 3.0 QUESTION 2: What activities could be developed by Peanutty to reduce or manage the power of its customers to minimize risks and maximize profitability? Peanutty is a manufacturer of ingredients for the food industry and also a service provider of food items for large companies in the sector. Peanutty should use the strategies of customer relationship management (CRM). 3.1 CUSTOMER RELATIONSHIP MANAGEMENT Customer Relationship Management, or CRM, is an important part of modern business management. Customer Relationship Management concerns the relationship between the organization and its customers. Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover, or a sole trader with a handful of regular customers. Customer Relationship Management is the same in principle for these two examples it is the scope of CRM which can vary drastically. Customer Relationship Management focuses on the relationship Successful organizations use three steps to build customer relationships: determine mutually satisfying goals between organization and customers establish and maintain customer rapport produce positive feelings in the organization and the customers In the business world, the organization and the customers both have sets of conditions to consider when building the relationship, such as wants and needs of both parties these conditions include; organizations need to make a profit to survive and grow customers want good service, a quality product and an acceptable price CRM can have a major impact on an organization through: shifting the focus from product to customer, streamlining the offer to what the customer requires, not want the organization can make and also highlighting competencies required for an effective CRM process The ultimate purpose of CRM, like any organizational initiative, is to increase profit. In the case of CRM this is achieved mainly by providing a better service to your customers than your competitors. CRM not only improves the service to customers though; a good CRM capability will also reduce costs, wastage, and complaints (although you may see some increase initially, simply because you hear about things that without CRM would have stayed hidden). Effective CRM also reduces staff stress, because attrition a major cause of stress reduces as services and relationships improve. CRM enables instant market research as well: opening the lines of communications with your customers gives you direct constant market reaction to your products, services and performance, far better than any market survey. Good CRM also helps you grow your business: customers stay with you longer; customer churn rates reduce; referrals to new customers increase from increasing numbers of satisfied customers; demand reduces on fire-fighting and trouble-shooting staff, and overall the organizations service flows and teams work more efficiently and more happily. 3.2 Features of good CRM The old viewpoint in industry was: Heres what we can make who wants to buy our product? The new viewpoint in industry is: What exactly do our customers want and need? and What do we need to do to be able to produce and deliver it to our customers? This is a significant change of paradigm and a quantum leap in terms of how we look at our business activity. What do customers want? Most obviously, and this is the extent of many suppliers perceptions, customers want cost-effective products or services that deliver required benefits to them. (Benefits are what the products or services do for the customers.) Note that any single product or service can deliver different benefits to different customers. Its important to look at things from the customers perspective even at this level. More significantly however, customers want to have their needs satisfied. Customers needs are distinctly different to and far broader than a product or service, and the features and benefits encompassed. Customers needs generally extend to issues far beyond the suppliers proposition, and will often include the buying-selling process (prior to providing anything), the way that communications are handled, and the nature of the customer-supplier relationship. Modern CRM theory refers to the idea of integrating the customer. This new way of looking at the business involves integrating the customer (more precisely the customers relevant people and processes) into all aspects of the suppliers business, and vice versa. This implies a relationship that is deeper and wider than the traditional arms-length supplier-customer relationship. The traditional approach to customer relationships was based on a simple transaction or trade, and little more. Perhaps there would be only a single point of contact between one person on each side. All communication and dealings would be between these two people, even if the customers organization contained many staff, departments, and functional requirements (distribution, sales, quality, finance, etc). The modern approach to customer relationship management is based on satisfying all of the needs people, systems, processes, etc across the customers organization, such as might be affected and benefited by the particular supply.(business balls 2002). Designing and implementing a successful CRM programme: Step 1: Creating the CRM plan Activities : Understanding the objectives, fit with Peanuttys strategy, development of software, costing and training Step 2: Involve CRM users from Outset Peanutty should establish a project/management team from all affected organizational area. Step 3: Select the right application and provider Use of internal IT tools to analyse and compare available products and suppliers Step 4 :Integrate Existing CRM application Centralised database containing customer information for all CRM associated user to actively involved in each customer. Step 5 : Establish Performance measures Use of performance measurement to evaluate if strategies have been met or not Step 6 : Providing CRM training for all users During implementation, Peanutty should provide training to all employees actively associated with CRM about it benefits and objectives. (MARKETING TEACHER 2000) 4.0 QUESTION 3: evaluate the benefit of performance measurement systems to this company? 4.1 PERFORMANCE MANAGEMENT Performance refers to output results and their outcomes obtained from processes, products, and services that permit evaluation and comparison relative to goals, standards, past results, and other organisations. Performance can be expressed in non-financial and financial terms. Measurement refers to numerical information that quantifies input, output, and performance dimensions of processes, products, services, and the overall organisation (outcomes). Performance measures might be simple (derived from one measurement) or composite (BPIR 2007). Performance measurement system is an assessment system of measurement that represents a formal efficient approach to observe performance Performance measurement is the process whereby an organization establishes the parameters within which programs, investments, and acquisitions are reaching the desired results. This will be needed most especially in the roasting and peanut preparation line, so that the target of 12 hour per day will be attained. 4.1.1 PM focuses on results, rather than behaviours and activities A common misconception among supervisors is that behaviours and activities are the same as results. As a result, an employee may appear extremely busy, but not be contributing anything toward the goals of the organization. An example is the employee who manually counts the number of peas processed. The supervisor may conclude the employee is very committed to the organization and works very hard, thus, deserving a very high performance rating, where by his output is poor. 4.1.2 Aligns organizational activities and processes to the goals of the organization PM identifies organizational goals, results needed to achieve those goals, measures of effectiveness or efficiency (outcomes) toward the goals, and means (drivers) to achieve the goals. This chain of measurements is examined to ensure alignment with overall results of the organization. This is due to the fact that the employees complain about not knowing the direction and goals of peanut company. 4.1.3 Produces meaningful measurements These measurements have a wide variety of useful applications. They are useful in benchmarking, or setting standards for comparison with best practices in other organizations. They provide consistent basis for comparison during internal change efforts. They indicate results during improvement efforts, such as employee training, management development, quality programs, etc. They help ensure equitable and fair treatment to employees based on performance.mr Carmelo doesnt treat the employees like they are part of the organisation, probably because he is not aware of the effort these workers put into the company. therefore wit performance, he will be able to quantify the level of dedication and then will he will recognise their capability and potential, and thus give them Moore responsibility. Performance measurement will clarify expectations of roles and responsibilities of all the work stations in the peanut factory. It will also make it possible for the director, supervisor and the employees to discuss work related issues and develop solutions The will also be able to formally review performance and achievement of agreed goals and objectives Provide two-way face to face feedback and also link individual performance to broader strategic plans and key objectives. (Adapted from Supplychainer 2005) Overall, this will help Peanutty to set their long term strategy goals, work on their objectives, meet their target and measure the performance. 5.0 QUESTION 4. The supply chain process i would suggest is the lean manufacturing process. 5.1 Lean Manufacturing is an operational strategy oriented toward achieving the shortest possible cycle time by eliminating waste. It is derived from the Toyota Production System and its key thrust is to increase the value-added work by eliminating waste and reducing incidental work. The technique often decreases the time between a customer order and shipment, and it is designed to radically improve profitability, customer satisfaction, throughput time, and employee morale (ROCKFORD 1999). The characteristics of lean processes are: Single-piece production Repetitive order characteristics Just-In-Time materials/pull scheduling Short cycle times Quick changeover Continuous flow work cells Collocated machines, equipment, tools and people Compressed space Multi-skilled employees Flexible workforce Empowered employees High first-pass yields with major reductions in defects The term Lean is very apt because in Lean Manufacturing the emphasis is to cut out the fat or waste in the manufacturing process. Waste is defined as anything that does not add value to the customer. It could also be defined as anything the customer is unwilling to pay for. For example, if you order a shirt to be custom made, it may take 6 weeks. However the actual time the tailors or seamstresses are working on the shirt is only 5 hours. The rest of the time is taken up by such things as material ordering, waiting between processes and inefficient shipping practices. This extra time does not add value to you, the customer. As Lean Manufacturing principals are applied to the shirt-making process, one would see a reduction in delivery time from 6 to 5 to 4 weeks and even less. The ideal shirt-making operation would be streamlined to give you, the customer, what you want, when you want it at the lowest possible cost within the least amount of time (CONTINENTAL DESIGN ENGINEERING 2008). 5.2 Lean identifies seven types of waste: Over-Production Obviously a product that cannot be sold or has to be dumped at a reduced price is wasteful. Also producing product before the customer needs it requires the part to be stored and ties up money in inventory. Inventory Excess Inventory ties up a great deal of cash, which is wasteful. Stockpiling inventory between processes is wasteful. Conveyance Unnecessarily moving a part during the production process is wasteful. It can also cause damage to the part, which creates wasteful rework. Correction Having to re-work parts because of manufacturing errors is a large source of waste. Additionally, sorting and inspecting parts is wasteful and can be eliminated by error proofing (designing your processes so that the product can only be produced one way, which is the correct way, every time). Motion Unnecessary or awkward operator motions put undue stress on the body and cause waste. Improvement in this area should result in reduced injury and workmans compensation claims. Processing Unclear customer requirements cause the manufacturer to add unnecessary processes, which add cost to the product. Waiting The operator being idle between operations is wasteful. It is acceptable for the machine to wait on the operator, but it is unacceptable for the operator to wait on the machine. The 5S is a core method of lean manufacturing. Sort: The first stage of 5S is to organize the work area, leaving only the tools and materials necessary to perform daily activities. When sorting is well implemented, communication between workers is improved and product quality and productivity are increased. Sort is the act of throwing away the unwanted, unnecessary, and unrelated materials in the workplace. Straighten (Set in order): The second stage of 5S involves the orderly arrangement of needed items so they are easy to use and accessible for anyone to find. Orderliness eliminates waste in production and clerical activities. Shine: this means keeping everything clean and swept. This maintains a safer work area and problem areas are quickly identified. An important part of shining is Mess Prevention. In other words, dont allow litter, scrap, shavings, cuttings, etc., to land on the floor in the first place. Standardize: The fourth stage of 5S involves creating a consistent approach for carrying out tasks and procedures. Orderliness is the core of standardization and is maintained by Visual Controls. Sustain: This last stage of 5S is the discipline and commitment of all other stages. Without sustaining, your workplace can easily revert back to being dirty and chaotic. That is why it is so crucial for your team to be empowered to improve and maintain their workplace. When employees take pride in their work and workplace it can lead to greater job satisfaction and higher productivity. 6.0 SUGGESTION FOR PERFORMANCE MEASUREMENT 6.1 BENCHMARKING 6.1.1 Benchmarking is a continuous measure of products, services and practices against firms best competitors. It is the process of evaluating and understanding the current position of a business in relation to the best practice to identify areas that need improvement and the means of improving performance. Benchmarking involves looking outward (outside a particular business, organisation, industry, region or country) to examine how others achieve their performance levels and to understand the processes they use. In this way benchmarking helps explain the processes behind excellent performance. When the lessons learnt from a benchmarking exercise are applied appropriately, they facilitate improved performance in critical functions within an organisation or in key areas of the business environment (Tutor2u). Application of benchmarking involves four key steps: Understand in detail existing business processes Analyse the business processes of others Compare own business performance with that of others analysed Implement the steps necessary to close the performance gap The goal of benchmarking is to identify the weaknesses within an organization and improve upon them, with the idea of becoming the best of the best. The benchmarking process helps managers to find gaps in performance and turn them into opportunities for improvement. Benchmarking enables companies to identify the most successful strategies used by other companies of comparable size, type, or regional location, and then adopt relevant measures to make their own programs more efficient. Most companies apply benchmarking as part of a broad strategic process. For example, companies use benchmarking in order to find breakthrough ideas for improving processes, to support quality improvement programs, to motivate staffs to improve performance, and to satisfy managements need for competitive assessments. I choose Benchmarking because it targets roles, processes, and critical success factors. Roles are what define the job or function that a person fulfils. Processes are what consume a companys resources. Critical success factors are issues that company must address for success over the long-term in order to gain a competitive advantage. Benchmarking focuses on these things in order to point out inefficiencies and potential areas for improvement (Reference for Business 2010). By using all types of benchmarking (Internal, external, functional Generic) Peanutty will be able to identify internal or external standard recognized leaders and compare the current process that was implemented for its process. Benchmarking performance measurement system will allow Peanutty to have clear vision towards its current process (internally) and its competitors (competitors) in order to have continuous improvement to achieve its goals on cost reduction and high quality products.